I fully admit that I am rife with my own personal guessing and assumptions, but in my opinion, some of it is either nitpicking or unrealistic expectations.
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I also think that a majority of the issues being reported are coming from the software and not the hardware, so they could be easily fixed with an update, but it requires someone to find the issue within millions of lines of code and additional testing to fix it for end-users. The larger the percentage of people affected, the more likely I believe the problem lies in the software. I would agree that the issues affecting larger numbers of users, even if they are a minority, need to be fixed and addressed. That eventually gets us to where we are with Apple and their customer service today. With that being the case, what does their business benefit by bending to the will of the minority? Not much. Their profit margins remain virtually untouched for the product line. Those returns get a once-over (if anything) and are then resold at the same price (or a small $100-$200 discount) in Apple's refurb store.
Odds are that most of the people with issues are going to be accepting the issues and carrying on with their day or find a replacement unit that works just fine, and Apple carries on. If you look at it by the sheer numbers, even if you assume a 30% failure rate, that still means that 70% of your customers are just fine and happy. Hell, if it was that bad I would imagine that they would pull the entire product line until they solved the problem or found a solution for it just like Samsung did with the Note 7. If the failure rates, repair rates, and return rates were that high the company would pull AppleCare+ from the sales floor (or considerably jack the price up) and be running in the red. I had a fan replacement on an older MacBook Pro of mine that would have cost $700 had it been out of pocket that was years ago. I believe most of the tier-based repair options are running around $700 or more per pop. They sell it for these computers at $379 for three years of coverage, and a single repair or component replacement costs considerably more than that. They wouldn't sell AppleCare+ if they didn't make money on it. If I were to guess, there is probably a 20% failure rate of some kind within the first five years of use, be it a fan or a motherboard, but that is just a part of the electronic lottery. I wouldn't be terribly surprised if the number was around 10%, but if I were to guess it is 5% or less with current manufacturing capabilities and technology. What could possibly change to make this computer underpowered in that time? Probably not much. I love mine and I plan on using it for the foreseeable future five years or more. The current generation is friggin' awesome. I am not trying to discount people who are having actual issues, but I really think a huge majority of these complaints are software bugs that should have been tested for and solved during development and beta testing of the OS. I get it, you spend $4,000 or $5,000+ on a computer and you want it to be perfect, but some of it is really a little over the line of realistic expectations for a mass produced product.at least in my opinion. I would be willing to bet that 90% or more of end-users would never recognize backlight bleed or complain about it, or other seemingly nitpicked impurities. Most users just open up the computer, and as long as it turns on and they can log-in, they're happier than a dog in mud.
Apple is the only one who can figure out the statistics, and quite frankly, it is probably a really small percentage of users that have any issues.
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